How Customers Use BEKUU
Everything you need to know about discovering specialists, understanding pricing, and managing doorstep services in Belagavi.
1. Discovering Services
When something needs maintenance or repair in your home, BEKUU provides two intuitive ways to find assistance:
Browse Catalogue Categories
Navigate structured categories including Electrical, Plumbing, Appliance Repair, Home Cleaning, and Handyman services to see the full range of bookable jobs.
Describe Your Issue
Use natural-language text or voice input in English or Kannada to describe the issue (e.g. "ceiling fan is making a buzzing sound"). BEKUU matches you directly with the appropriate category specialists.
2. Understanding Pricing: Catalogue vs. Specialist Rates
One of the most important distinctions on BEKUU is the difference between indicative catalogue references and an individual professional’s custom rate:
| Price Type | What It Means | How It Applies |
|---|---|---|
| Catalogue Starting Rate | An indicative baseline price for the category as a reference point. | Informational reference only; does not bind individual specialists. |
| Fixed Price Job | A guaranteed initial price set by the chosen professional. | Standard services (e.g. routine fan installation) remain fixed unless extra work is approved. |
| Estimate-Based Job | A starting rate subject to on-site inspection. | Complex diagnoses (e.g. concealed pipe leaks) where exact scope requires inspection. |
Important Note: BEKUU does not enforce a uniform flat rate across all specialists. You see each independent professional’s listed rate before submitting a booking request.
3. Comparing and Selecting Independent Specialists
When viewing available professionals in your Belagavi locality, you can review:
- Specialist Business Name & Bio: Background, experience, and trade focus.
- Years of Experience: Working experience in their respective trade.
- Service Area Coverage: Confirmation that the specialist services your specific locality or pincode in Belagavi.
- Listed Price: The exact rate the professional has set for your selected service.
4. The Booking Lifecycle
Once you select a professional and pick a date/time slot, your booking progresses through clear, trackable statuses:
Your booking request is dispatched to the selected specialist. You can cancel at any time while in this stage.
The specialist confirms availability for your requested slot.
The specialist updates their status upon travel and arrival at your doorstep.
Work is performed according to scope. Upon completion, a digital invoice is generated.
5. What Happens If Extra Work Is Needed?
Occasionally, an appliance diagnosis or plumbing repair reveals secondary issues (for example, a faulty motor or corroded pipe) that require additional labor or replacement materials.
On BEKUU, a technician cannot add unapproved charges to your bill. If extra work is necessary, the specialist must submit a formal Extra Work Request in their app with photos. Work only proceeds if you review and explicitly tap Approve. If you decline, the job remains strictly limited to the original agreed scope and price.
6. Payments and Digital Invoices
Once a booking is marked completed, a detailed digital breakdown is provided showing the service amount and any approved extra items.
- Payments are processed securely via verified payment gateways (such as Razorpay / UPI) or cash on doorstep as supported.
- All amounts are calculated in exact minor units (paise / Rupees).
- A permanent digital receipt is recorded in your app history for future reference.
7. Getting Help or Resolving Inquiries
If a specialist does not arrive, if you need to coordinate, or if you have a service quality concern, support is accessible:
- Visit the Help & Support section to submit a ticket.
- Email our support desk at support@bekuu.in.
- Review our Cancellation & Refund Policy for details on booking stages.