Account & Personal Data Deletion
Official instructions for customers and independent professional partners to request permanent account closure and personal data deletion.
1. Overview & Right to Erasure
At BEKUU, we respect your right to control your personal data. Whether you use the BEKUU app as a customer or the BEKUU Partner app as an independent service specialist, you have the right to request the permanent deletion of your account and associated personal data.
This page is publicly accessible without requiring you to log in to an account, fulfilling the mandatory requirements of the Google Play Data Safety policy and Apple App Store Review Guidelines.
2. How Customers Can Request Account Deletion
Currently, account deletion requests are submitted directly to our designated privacy contact via email (an automated self-serve in-app deletion button is in development for a future release).
Customer Deletion Submission Procedure
- Send an email from your registered email address (the email used to receive OTPs during sign-in) to: privacy@bekuu.in
- Use the subject line: "Customer Account Deletion Request".
- In the body of your email, please include:
- Your full name (as displayed in your profile).
- Your registered contact phone number (if added during booking).
- An explicit confirmation stating: "I request the permanent deletion of my BEKUU account and associated personal data."
3. How Professionals (Partners) Can Request Account Deletion
Independent service specialists registered on BEKUU Partner can request account closure and the removal of professional listings and documents:
Professional Partner Closure Submission Procedure
- Send an email from your registered business email address to: privacy@bekuu.in
- Use the subject line: "Partner Account Deletion Request".
- In the body of your email, please state:
- Your registered Trade / Business Name.
- Your primary registered phone number.
- Confirmation that you have fulfilled or settled all pending bookings and service requests.
4. Identity Verification & Processing Workflow
Because account deletion is irreversible, we apply strict identity verification prior to purging data:
- Sender Matching: We verify that the deletion request originates from the verified email address recorded in the BEKUU database for that user account.
- Active Booking Pre-condition: If you have an active, ongoing, or pending doorstep booking, the deletion request will be processed only after the booking is completed or formally closed to prevent service disruption.
- Administrative Handling: Requests are processed by authorized administrative personnel who mark the account status to DELETED and trigger data purge routines. There is no automated instantaneous endpoint exposed to public clients.
- Acknowledgement & Completion: We acknowledge receipt within 24–48 business hours and complete eligible data purges within 7 business days, followed by a final confirmation email.
5. What Data Is Deleted Upon Account Closure
Upon successful verification and processing of your request, BEKUU permanently purges the following data:
| Data Category | Action Taken | Operational Result |
|---|---|---|
| Authentication Credentials & Sessions | Purged immediately. | Active session records, refresh token hashes, and OTP request logs are deleted. You can no longer log in. |
| Profile Details | Purged / Deleted. | Customer name, avatar photo, bio, and professional business descriptions are removed. |
| Saved Addresses | Soft-deleted / Detached. | Saved doorstep addresses, coordinates, and delivery notes are permanently removed from the user profile. |
| KYC Verification Documents (Specialists) | Purged from cloud storage. | Uploaded government identity proofs and trade certificates are deleted from private cloud storage. |
| Device Notification Tokens | Unregistered and purged. | Push notification tokens (Expo / FCM / APNs) are deleted so your device receives no further communications. |
6. Data Retained for Legal & Statutory Reasons
Certain transactional records cannot be immediately erased upon request where retention is mandated by Indian law or required for legitimate regulatory and dispute resolution purposes:
- Financial Ledgers & Tax Invoices: Completed booking invoices, GST transaction records, and payment processor transaction IDs must be retained to comply with commercial accounting standards, Goods and Services Tax (GST) audit mandates, and the Companies Act.
- Unresolved Disputes & Safety Audits: In the event of an ongoing complaint, safety investigation, or chargeback dispute, relevant communication and service logs will be preserved until the dispute is formally resolved.
Retained operational and fiscal records are archived securely, isolated from active marketing systems, and accessible only to designated compliance personnel.
Owner Deletion Architecture & Statutory Retention Checklist
The following operational items require business confirmation prior to full public rollout:
- In-App Self-Serve Deletion Button: Both customer and professional mobile apps currently lack an in-app "Delete Account" button. If app-store policies mandate an in-app trigger, schedule mobile UI updates and a secure backend deletion endpoint (e.g. DELETE /api/v1/users/me).
- Statutory Retention Schedule: Confirm the exact fiscal record retention duration (typically 7 to 8 years under Indian GST and Income Tax laws) with qualified legal counsel.
- Privacy Inbox Monitoring: Verify that inbound mail delivery to privacy@bekuu.in is active and monitored by designated operational staff.
For further privacy questions, please consult our full Privacy Policy or contact our Grievance Officer at privacy@bekuu.in.